Common Questions

Is your website safe?

We do not store any payment details whatsoever all payments are processed using either Sage Pay or Paypal both have great reputations for security and protection online.

How long will my item take to arrive?

Our warehouses are processing orders between Monday and Friday 8AM to 5PM.

Orders are sent on a standard 2-3 day turnaround,  we also offer an express service should you require your item faster.

For further assistance, please call our customer services on 0161 220 1746 

How long is my warranty?

Electrical goods come with a 12 month return to base warranty, should your product encounter a problem in this time please call our customer services on 0161 220 1746 for assistance.

If an item arrives damaged or faulty, please contact customer services for assistance.

If an item is simply unwanted, you must notify us within 7 days of purchase and the item can be returned to us at your own convenience. A refund would only be issued if the item is completely unused and in the original packaging.

We are located in the United Kingdom, all our products are shipped from our UK based warehouse direct, meaning we are able to provide fast delivery, and UK based email & telephone support!

We are located in the United Kingdom, all our products are shipped from our UK based warehouse direct, meaning we are able to provide fast delivery, and UK based email & telephone support!

Head Office
Advanced Global Productions Ltd
The Tube Business Center
86 North Street
Manchester
M8 8RA

Telephone
0161 220 1746

Email
info@danieljamesproducts.com